IMG_20191128_103347.jpg

Frequently asked questions

When are you open?


For Christmas 2021 we will open on Saturday the 20th and Sunday the 21st of November we will then be closed until Friday the 26th when we will be open everyday until Christmas.




What times are you open?


Monday to Saturday 9 am till 6 pm, Sunday 10 am till 5 pm.




What type of Christmas tree do you sell?


We sell Nordman fir Christmas trees, these trees are known for there stunning appearance, with needles that are not sharp and do not drop readily when the tree dries out. We also sell potted trees which are predominantly also Nordman fir, but we do sometimes stock other varieties.




Can I plant my pot-grown tree out after Christmas?


Yes, you can, although as they have been grown in there pots they probably won't grow as large as trees grown outside from seed.




How should I care for my Christmas tree?


Its best to store the tree you get from us either outside or in a garage until you want to put it up. When you do put it up try and pick a place away from things like a fire or radiator as this will dry it out, cut an inch off the bottom to help with water uptake and place in a water-holding stand. Please check the water daily as they can drink quite a lot. If you have underfloor heating it is advisable to try and raise the tree off the floor by placing it on a small table or something similar to get it away from the heat.




Do you sell anything else?


Yes, we do, alongside the trees, we sell wreaths, water-holding stands and decorations.




Do you take card payments?


Yes, alogside cash we take chip and PIN and contactless payments from all major credit and debit cards, including Visa, MasterCard and American Express, as well as payments through Samsung Pay, Apple Pay and Google Pay.




Where are you?


We are located at East Grange Farm, High Shincliffe, Durham, DH1 2TB.




How do we find you?


We are 2 miles south of Durham City and 2 miles north of junction 61 of the A1 on the side of the A177 opposite the village of High Shincliffe. We will have plenty of signs so that you can find us. A link to us on google maps is here.




Wait, I have another question!


If you have a question that isn't answered here then chances are we have missed something important, so please ask so we can update our FAQ's. We can be contacted by email: richard@eastgrange.com or contact us on our Facebook page.